About this training
Aggression and violence risks are shaped by the work environment, service arrangements and interactions with other people. Awareness training examines these factors alongside warning signs and response procedures. It should not place responsibility for preventing violence solely on individual workers or suggest that calm communication will make every situation safe.
Employers can request awareness training that considers public access, isolated work, staffing arrangements and existing incident procedures. Safety Training Finder helps connect your enquiry with providers for discussion. Confirm the actual provider’s credentials, availability and content boundaries, including whether any proposed practical activities are appropriate for your workforce and setting.
Training objectives
- Recognise aggression and violence risk factors
- Identify preventative measures within workplace systems
- Distinguish communication options from emergency response needs
- Locate reporting and post incident support pathways
Topics covered
- Workplace aggression risk factors
- Environmental and organisational controls
- Early warning signs
- Communication limits and disengagement
- Assistance and emergency procedures
- Incident reporting and worker support
Who should attend
- Managers responsible for public facing services
- Workers exposed to potentially aggressive interactions
- WHS teams reviewing violence prevention measures
- Supervisors coordinating incident response and support
Relevant industries
Delivery options to request
Onsite at your workplace
Share your venue, access requirements and the tasks you want considered so a provider can assess suitability.
Online learning
Ask about content, accessibility, assessment and learner support for dispersed teams.
Virtual instructor-led
Discuss live sessions across sites, including time zones, connectivity and participant numbers.
Delivery availability must be confirmed for the actual course and location.
Benefits to your organisation
- Broader understanding of organisational violence prevention measures
- Clearer recognition of communication limits during escalation
- More informed review of workplace response arrangements
- Shared expectations for reporting incidents and seeking support
Group and bulk training
You can request group awareness training around shared exposure patterns, with sensitive content, delivery suitability and availability confirmed by the provider.
For workforces across multiple sites, discuss site specific risks, cohort priorities and scheduling availability directly with the actual provider.
Frequently asked questions
Will this awareness training make staff safe from violence?+
No training can guarantee protection from violence, and awareness training does not replace risk assessment, effective controls or emergency arrangements. Discuss your work context and confirm the actual provider’s relevant credentials, proposed scope and availability before making a booking.
Can we discuss our existing response procedures?+
You can request that awareness training references your assistance pathways, reporting process and emergency arrangements. Clarify whether the provider is discussing procedures or separately reviewing them, and confirm their relevant credentials, content suitability and availability before proceeding.
How can we prepare participants for sensitive content?+
Discuss advance information, participation choices and support contacts, particularly where workers have experienced aggression or violence. Agree how disclosures will be handled and confirm the actual provider’s facilitation credentials, proposed safeguards and availability before arranging the awareness training.